“BNY Mellon Shareowner Services Engages TRG Customer Solutions to ... - StreetInsider.com” plus 4 more |
- BNY Mellon Shareowner Services Engages TRG Customer Solutions to ... - StreetInsider.com
- Pragmatics wins contract to support bank regulator - Washington Technology
- Food bank gets a new home - Mile High News
- Sallie Mae Bank Awards $75,000 in Utah Scholarships - StreetInsider.com
- UPDATE 1-Kenya's Equity Bank H1 profit down 15 pct - Reuters
| BNY Mellon Shareowner Services Engages TRG Customer Solutions to ... - StreetInsider.com Posted: 13 Aug 2009 07:04 AM PDT JERSEY CITY, N.J., Aug. 13 /PRNewswire-FirstCall/ -- BNY Mellon Shareowner Services, the equity administration services provider of The Bank of New York Mellon, today announced that it has engaged TRG Customer Solutions to establish a new customer service facility in the Pittsburgh area. Involving an initial complement of up to 200 customer service representatives dedicated to Shareowner Services, TRG's expansion of its Pittsburgh operation adds an important new dimension to Pittsburgh's role as an operational center of excellence for The Bank of New York Mellon. "Capitalizing on the Pittsburgh area's highly skilled work force, robust technology infrastructure, and rich educational and professional development environment, TRG's new contact center will reflect the qualities that have made Pittsburgh an operational center of excellence for The Bank of New York Mellon as a whole," said Samir Pandiri, chief executive officer of BNY Mellon Shareowner Services. "Seamlessly integrated with our customer service operation, this best-of-breed facility will further enhance our ability to provide industry leading levels of customer service." "BNY Mellon Shareowner Services has preeminent leadership credentials in customer service and an outstanding track record for innovation and technology utilization. We look forward to collaborating with Shareowner Services in precisely the operational environment in which we perform best," said Frank Kelly, chief executive officer of TRG Customer Solutions. "Shareowner Services' approach -- listening to clients and providing customer service solutions that respond to each client's particular needs -- is central to our own philosophy for success in a customer interaction environment." Work on transitioning call volume to the TRG facility is already underway, and is scheduled for completion by the second quarter of 2010. Supported by a network of contact centers, Shareowner Services responds to more than 10 million contacts per year via a variety of channels, including live voice agent, e-mail, Web-based interface and interactive voice response technology. Headquartered in Jacksonville, Fla., TRG Customer Solutions supports more than 175 global clients from 20 operations centers on five continents, maintaining a network of more than 6,000 workstations that supports multi channel inbound and outbound communications via phone, web, email, direct mail, and fax. TRG Customer Solutions is part of TRG International, a global provider of business process outsourcing technology and service delivery. To learn more about TRG Customer Solutions, visit the Company's website at www.trgcs.com. Among the largest providers of stock transfer services in the U.S., BNY Mellon Shareowner Services offers a comprehensive suite of products and services ranging from stock transfer and corporate action record keeping to proxy solicitation and employee stock plan administration. BNY Mellon Shareowner Services is part of The Bank of New York Mellon's Issuer Services group, which is also a leading provider of corporate trust services, serving more than $11 trillion in outstanding debt, and is the market leader in depositary receipts with more than 1,270 sponsored programs. More information about Shareowner Services is available at www.bnymellon.com/shareowner. The Bank of New York Mellon Corporation is a global financial services company focused on helping clients manage and service their financial assets, operating in 34 countries and serving more than 100 markets. The company is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. It has $20.7 trillion in assets under custody and administration, $926 billion in assets under management, services more than $11.8 trillion in outstanding debt and processes global payments averaging $1.8 trillion per day. Additional information is available at www.bnymellon.com. SOURCE The Bank of New York Mellon Corporation Related CategoriesPress Releases
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| Pragmatics wins contract to support bank regulator - Washington Technology Posted: 13 Aug 2009 07:47 AM PDT Pragmatics wins contract to support bank regulatorPragmatics Inc. has won a $23.2 million task order to support administrative and bank supervision systems for the Office of the Comptroller of the Currency.The McLean, Va., company will provide operation and maintenance services. The task order was awarded under the Enterprise Systems Support Services contract. Pragmatics has support of the Office of the Comptroller for 16 years, said Paul Stasser, the company's chief operating officer. The office is a Treasury Department bureau. It charters, regulates, and supervises national banks. The office supervises 1,648 institutions with national bank charters and 50 federal branches of foreign banks in the United States. The services Pragmatics will provide include systems engineering and architecture; application and business system maintenance; production support, administration and operations; technical assistance; transition support; and Web publishing support. The contract is structured with service-level agreements, Strasser said.  This posting includes an audio/video/photo media file: Download Now |
| Food bank gets a new home - Mile High News Posted: 13 Aug 2009 08:16 AM PDT August 13, 2009 After months of renovations, planning and fundraising, the Arvada Community Food Bank will open the doors to its new home next week. Crews transformed the former library building, 8555 W. 57th Ave., into a facility that looks and feels like a small grocery store. The food bank will start operating Monday, Aug. 17. An open house 10 a.m. to 2 p.m. Saturday, Aug. 22, will give the community a chance to tour the new digs. Executive Director Ernie Giron said he is pleased with how the new building is shaping up. The building's capital campaign has raised almost all of the $350,000 needed for repairs and renovations. "The community came through despite some tough economic times," he said. Volunteers have been moving, sorting and stacking food donations in preparation for the opening. They have plenty of elbow room in the 9,300-square-foot facility — a big upgrade from the 3,000-square-foot brick house on 64th Place."We have a lot more room, but we're filling up quickly," Giron said as he walked past a mountain of soup cans. The grocery store element is one of the most important changes for the food bank. At the former building, families received pre-packed boxes of food and had little or no say in what kinds of food they took home. At the new building, clients get to browse shelves for items such as cereal, pasta and canned vegetables. Setting up the "client choice" program has taken some logistical planning, however. Jim Scharfenberg, who works at the food bank, said the Arvada food bank has tried to follow other food banks' examples when deciding how much food to stock and how to organize the shelves. "The question now is, what will they take off the shelves and what won't they?" he said. The food bank served about 8,300 households last year. This year, Giron estimates that number will increase to about 12,000 people by the end of the year.Many will receive food from the 46,000 pounds donated in May during a nationwide mail carrier food drive. Postal workers in Arvada picked up donated food when distributing mail. Although more residents are using the food bank's services, many don't depend on the assistance for too long, Scharfenberg said. "Even though we give our clients six visits a year, 70 percent of them are coming in three times or less. We're being used, but not abused. They're using us as an emergency program," he said. If you go Get a glimpse of the Arvada Community Food Bank's new home 10 a.m. to 2 p.m. Saturday, Aug. 22, at 8555 W. 57th Ave. For more information, or to donate to the capital campaign, visit www.arvadacommunityfoodbank.org.  This posting includes an audio/video/photo media file: Download Now |
| Sallie Mae Bank Awards $75,000 in Utah Scholarships - StreetInsider.com Posted: 13 Aug 2009 08:23 AM PDT MURRAY, Utah--(BUSINESS WIRE)-- Sallie Mae Bank, a wholly owned subsidiary of Sallie Mae, the nation's leading the nation's leading saving, planning and paying for education company, today announced that it has awarded 15 $5,000 scholarships to undergraduate students enrolled in an engineering, nursing or teaching program at a higher education institution in Salt Lake County or other Utah counties. This is the third year of the Sallie Mae Bank scholarship program. To date, the company has awarded nearly $200,000 in scholarships through this program. This year, the following undergraduate students received a $5,000 scholarship: Suzanne Arthur Western Governors University Brittany Bayles Brigham Young University Alyse Bennett Brigham Young University Ashley Graff Brigham Young University Heidiann Heiniger Brigham Young University Ryan Hone Brigham Young University Jamie Jarvis Brigham Young University Camille Jensen Brigham Young University Hayley Kirkland Brigham Young University Janel Marx Brigham Young University Rachel Naylor Brigham Young University Thuy Nguyen University of Utah Jacob Nibarger Brigham Young University Jasmine Sears Brigham Young University Joshua Stewart Brigham Young University "We at Sallie Mae Bank are pleased to help these admirable local Utah students invest in their dreams of higher education," said Mark Howard, president, Sallie Mae Bank. "It is our hope that these scholarships will help enable these ambitious undergraduates to succeed." Sallie Mae Bank, a subsidiary of Sallie Mae, funds and originates private education loans to students and families nationwide. Opened in November 2005, the bank is headquartered in Murray, Utah, and is regulated and its deposits insured by the FDIC. SLM Corporation (NYSE:SLM), commonly known as Sallie Mae, is the nation's leading provider of saving, planning and paying for education programs. Through its subsidiaries, the company manages $188 billion in education loans and serves 10 million student and parent customers. Through its Upromise affiliates, the company also manages more than $19 billion in 529 college-savings plans, and is a major, private source of college funding contributions in America with 11 million members and more than $475 million in member rewards. Sallie Mae and its subsidiaries offer debt management services as well as business and technical products to a range of business clients, including higher education institutions, student loan guarantors and state and federal agencies. More information is available at www.salliemae.com. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Source: Sallie Mae Related CategoriesPress Releases
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| UPDATE 1-Kenya's Equity Bank H1 profit down 15 pct - Reuters Posted: 13 Aug 2009 06:36 AM PDT * H1 pretax 2.7 bln shillings vs 3.1 bln last year * CEO says drop in pretax profits due to one-off item * Adjusted for one-off item, H1 pretax grew 35 pct (Adds CEO quote, background) NAIROBI, Aug 13 (Reuters) - Kenya's Equity Bank (EQTY.NR) on Thursday posted a 15 percent drop in pretax profit to 2.7 billion kenyan shillings ($35.29 million) for the first half of 2009, from 3.1 billion shillings last year. Ranked the sixth-biggest bank by assets in east Africa's biggest economy, the bank's CEO James Mwangi attributed the drop to a one-off item in last year's first half. "Last year we had a non-repeat item. We drove 45 percent of the Safaricom IPO business," Mwangi told investors. Stripping out the one-off item, he said pretax profit grew 35 percent to 2.7 billion from 2.0 billion shillings. The bank, which specialises in rural customers and holds more than half of all accounts in Kenya, acquired Uganda Microfinance Limited through a joint cash and share deal in 2008 and turned it into a bank. It began trading on the Uganda Securities Exchange ALSI.UG in June. The bank is now turning its eye towards South Sudan where it is launching a bank soon. Equity has also started an insurance agency, shares custodial services at the Nairobi bourse and has recruited 10 investment bankers for its Equity Investment Bank. ($1=76.50 Kenyan Shilling) (Reporting by Duncan Miriri; writing by Wangui Kanina; editing by Simon Jessop) © Thomson Reuters 2009 All rights reserved  This posting includes an audio/video/photo media file: Download Now |
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